Make sure your personal profile is connected to your Facebook page. 99% of the time it’s the same one. If it is, then
In the top right corner, click on your profile picture, then click on your business icon/logo to
It will display “Switching to YOUR BUSINESS”
Then open up this webpage:
Which takes you to your Settings. You should see the business request from the company that requested, in this case:
CharacterPlanet LLC. Accept and done.
IF the above steps did not work, you can add a person to the account (after becoming Facebook friends)
If you do not see the ability to accept the Business Account access request from CharacterPlanet LLC. Add your Account Manager as a friend on Facebook (their profile url will be supplied or you can ask for it). Then go back to the same page and go to Add new
Start typing the name of the person you want to give access to your Facebook Page.
Type in their name exactly how it appears on Facebook (will pop up right away once you are friends on Facebook)
If their profile (correct person) doesn’t show up you may have to add the person as a friend first on Facebook (make sure you are friends on here with your account manager if the Business to Business page request did not work), then go back to the page listed earlier, and type in the person’s name (who is now your Facebook friend) they will pop up right away.
The person will then receive a Facebook notification they have been added to your Facebook Page, and they can switch to your profile and do activities such as:
Photo Uploads, Posts, Video Uploads, and reply to comments
The first method is preferred as it’s a Business to Business access on Facebook. If for some reason you do not see the business to business account connection request, the work around is to add your account manager as a friend, then follow the steps in this guide to invite them to access your Facebook page.